DTEK Technical Support

Whether you purchased your equipment from us or not, we can handle all your Phase One , Mamiya, Hasselblad and Sinar repair requirements.

Collect

We can collect equipment from your premises anywhere in the UK overnight.

Inspect

We will inspect the equipment.

Estimate

Provide you with a written estimate if required before proceeding with repair.

We provide:

  • Troubleshooting over the phone/ email for software and hardware
  • Collection and return of equipment [insured]
  • Itemized report for insurance claims.
  • CCD Sensor Cleaning.
  • Recalibration service
  • Refurbishement
  • Digital Back Checkup Service

Phase one End User Support Policy

As part of Phase One’s World Wide Dealer network, Dtek provide first line support for all their customers. We aim to provide a fast, efficient and courteous response to all our customers, ensuring you of the best resolution to your issue.

Dtek can provide additional services such as training, extended warranties, upgrades, and many other services that will add value to your Phase One investment. Digital camera back repairs should always be handled through the dealer network.

Contact Phase One Directly:  Create a support case directly with Phase One

Phase One Knowledge base: Here

Capture One Support Tips

Capture One Online Help

Apple 10.9 Mavericks and App Nap performance Issues

Image Quality Professors Blog

LCC: Calibrating fixed lenses in Capture One 7

How do I activate Capture One?

Where is my Capture One Product Key?

How to Edit your Phase One Profile

How to uninstall Capture One 6, 7 and 8 on Mac OSX 10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks and 10.10 Yosemite

Locating Log Files on Windows Computers

Locating Log Files on Mac OSX

Proxy File Resizing


Hardware Support Tips

Preparing Mamiya or Phase One 645 camera for transport.

What is the latest Firmware version for my Equipment?

Download the latest Firmware and Utilities

Updating the firmware on an IQ Digital Back

645 DF/ DF+ And IQ Back Documentation

Top 10 DF / DF+ Custom Functions

How do I configure my camera body so that I may use Live Preview.

Supported CF Cards for Phase One IQ Backs

P-series & H-series backs shooting to portable computers or iMac’s

Instructions for Changing Focusing Screen in Phase One Cameras

Upload files to Phase One Support FTP Server

How can I use my Phase One camera back with a Sinar eShutter / Rodenstock eShutter?

Apple Thunderbolt to Firewire Compatability